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SOC & NOC Operations — Build, Co-Operate, Transfer

Design, run and hand over Security Operations Centres and Network Operations Centres — fully managed, co-operated with your team, or transferred as an owned capability. Includes 24×7 SOC/NOC run services and data centre operations & maintenance.

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Engagement models

Build · Co-Operate · Transfer

Choose how much of the centre you want to own on day one — and how capability moves to your organisation over time.

Build

Design & stand up

Architecture, tooling selection, playbooks, staffing model, dashboards and runbooks for a new or refreshed SOC/NOC.

  • Target operating model
  • SIEM / XDR / NOC stack design
  • Use-case and playbook library
  • Facility, process and shift design
Co-Operate

Co-Ops / co-managed

Our analysts and engineers work alongside yours on shared consoles — follow-the-sun coverage with continuous knowledge transfer.

  • Shared ATSOC / NOC console
  • Joint triage and escalation
  • Upskilling your in-house team
  • You retain governance control
Transfer

Operate, then hand over

We run first, document everything, train your people, then stage a controlled transfer so the capability stays yours.

  • Runbook and evidence pack
  • Shadow → lead → own transition
  • SLA and KPI handover
  • Post-transfer support retainer
24×7 run services

SOC and NOC operations that stay online

SOC — Security Operations

CSA-licensed managed SOC monitoring with ATSOC OpenXDR — detection, triage, response and reporting across IT, OT and IoT telemetry.

  • Fully managed MDR / MSS
  • Co-managed ATSOC Co-Ops
  • Threat hunting & DRP
  • Monthly posture reviews

NOC — Network Operations

Network and infrastructure monitoring, incident handling and change coordination so availability SLAs are met alongside security outcomes.

  • Fault & performance monitoring
  • Incident & change management
  • Vendor & circuit coordination
  • Integrated SOC ↔ NOC escalation
Infrastructure operations

Data centre operations & maintenance

Keep critical facilities and compute estates healthy — from on-site maintenance to multi-country ticketed support.

DC operations

Day-2 operations for data centres and IT rooms — monitoring, incident response, vendor management and change windows.

Preventive maintenance

Scheduled health checks, firmware/lifecycle work and spare handling for servers, network and security appliances.

Multi-country support

Regional on-site and remote coverage with unified ticketing and SLA reporting across Asia Pacific.

How engagements typically run

From discovery to steady-state

1

Discover

Scope IT/OT/IoT surfaces, current SOC/NOC maturity and operating constraints.

2

Design

Select Build, Co-Operate or Transfer path; define target model, tooling and SLAs.

3

Deploy

Stand up or integrate platforms, playbooks, staffing and escalation paths.

4

Operate

24×7 run with reporting, continuous improvement and optional co-managed coverage.

5

Transfer

Where chosen — staged handover with trained staff and documented ownership.

FAQ

Frequently asked questions

What is the difference between Build, Co-Operate and Transfer?

Build designs and stands up SOC/NOC capability. Co-Operate (Co-Ops) is a hybrid model where our team works with yours on shared consoles. Transfer means we operate first, then hand a documented, trained capability to your organisation.

Do you run both SOC and NOC?

Yes. Security Operations (SOC) and Network Operations (NOC) can be delivered as integrated or separate services, with shared escalation so security and availability incidents are handled coherently.

Can you operate our data centre as well?

Yes. Data centre operations and maintenance cover day-2 monitoring, incident handling, preventive maintenance and multi-country on-site support for compute and network estates.

Is the managed SOC licensed in Singapore?

Yes. Akera Technologies Pte. Ltd. holds CSA Managed SOC Monitoring licence CS/SOC/C-202603-081 for managed security operations centre monitoring services.

Talk to our security team

Tell us about your environment — we will come back within one business day with a practical next step.

Contact us → 24×7 Hotline: +65 9091 9188
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